Service Experience Committee (SEC)
Meeting Schedule
9:00 a.m. -11:00 a.m. every 4th Monday in September, November, February, April & June.
About the SEC
The Service Experience Committee (SEC) evaluates and recommends improvement to people, process, technology, policies, and practices to improve the overall experience in the provisioning and use of Technology Services at Texas A&M University.
Standing Subcommittee
TechHub Advisory Group
TDX Advisory Group
Members
- Michael Krenz (Chair) - Division of Student Affairs Representative
- Annette Shenkir - Division of Finance Representative
- Nicola Franklin - Division of Human Resources and Organizational Effectiveness Representative
- Kirk Batterson - IT Enterprise Operations Representative
- Sarah Sweatt - Division of Marketing and Communications Representative
- Kelly Angell - TAMU Galveston Representative
- Bobby Richardson - University Police Representative
- Madeline Dillard - Transportation Services Representative
- Jeff Slattery - School of Law Representative
- Sally Yang - University Staff Council Representative
- Mohammed Farooqi - Higher Education Center at McAllen
- Jeff Phillips - Technology Services Representative
- Abigail Evans - TAMU Student
- Jeffrey Cragin - Graduate Student
- Stacy Saenz - Product Management & Communications
- Vacant - Faculty Member
- Vacant - Faculty Member
- Vacant - Faculty Senate Representative
- Vacant - Student Government Association Representative
- Vacant - Student Government Association Representative
Ex-Officio Members
- Ed Evans - Associate Vice President for IT Enterprise Operations
- Lacey Baze - Assistant Vice President for Product Management & Communication
Committee Scope & Membership
Scope
- Gather input from employees and students to identify service gaps and facilitate the improvement of service delivery.
- Collect innovative ideas to promote continual service improvement through transforming how Technology Services are delivered.
- Validate the completeness of new or changed Technology Services to ensure the outcome of service meets the needs of employees and students through simplified, efficient, and well-design access to information resources.
- Recommend and propose annual investments and project priorities to improve the overall technology experience by seeking input through focus groups, surveys, user-centered design events, and related methods of collecting data.
- Identify opportunities for integration and collaboration to improve the technology experience with other IT Governance committees across specific domains such as research, teaching and learning, data governance, enterprise services, and health technology.
- Collect information from employees and students for enterprise software needs to be made available University-wide. Utilize criteria for centralized funding, subsidized funding, and related funding model variations to ensure software needs are prioritized to improve the overall computing experience.
- Incorporate input to improve the classroom, conference room, and learning space experience for the purpose of identifying improvements to these spaces for the assurance of optimized learning and collaboration environments to advance the University mission.
- Serve as a sounding board for IT Governance committees on policy changes, process changes, and new or changed technology services to improve the likelihood of quality service delivery.
- Continuously evaluate help desk support service quality to promote an optimal customer-service experience across employees and students when engaging with help desk(s).
- Evaluate potential university-wide and institutional data systems projects using technology experience data in partnership with the Data Governance Committee.
Membership
- 1 Faculty Senate Representative
- 2 Faculty Members (Appointed by the Provost)
- 1 Staff Council Representative
- 1 Division of Marketing and Communications Representative (Sr. Assoc. VP for of Marketing and Communications)
- 1 Division of Student Affairs Representative (Appointed by the Vice President for Student Affairs)
- 1 University Advancement Representative (Appointed by the Vice President for University Advancement)
- 2 Student Government Association Representatives
- 1 Graduate and Professional Student Council Representative
- 2 Technology Services Representatives (Appointed by the Vice President for IT and CIO)
- Associate Vice President for IT Enterprise Operations
- 1 Financial Management Operations Representative
- 1 Human Resources and Organizational Effectiveness Representative
- 1 University Police Department Representative
- 1 Transportation Services Representative
- 1 School of Law Representative
- 1 Galveston Campus Representative
- 1 McAllen Campus Representative
- 1 Qatar Campus Representative
Ex-Officio Members
- Associate Vice President for IT Enterprise Operations
- Assistant Vice President for Product Management & Communication
Last Modified: September 8, 2025