IT Enterprise Operations
About IT Enterprise Operations
- Incident and Operations Center - The Incident and Operations Center (IOC) provides incident management, monitoring capabilities, alert management and support services in a 24/7/365 capacity. Working closely with IT support, response, and infrastructure teams, the IOC monitors the operational integrity of all Technology Services data centers, the health of critical IT services, web resources, and network services across multiple Texas A&M University & TAMU Health campuses and locations. In addition, the IOC provides after-hour service desk support for Help Desk Central and Tarleton State University as well as after-hours business IT support monitoring and tasks for multiple IT departments within the university.
- IT Support Services
- Help Desk Central - Provides 24/7 IT support to TAMU students, faculty, and staff by phone, email, chat, in person, and on the web.
- LMS Support Team - Provides Tier 2 support for Canvas to TAMU students, faculty, and staff by phone, email, chat, in person, and on the web.
- Software Center - Coordinates contracts, purchasing, and licensing of software
- Tech Hub - TechHub is a centralized technology procurement program intended to reduce the cost of device life-cycle management and improve the user experience through centralized purchasing, device standardization, supply-chain management, and provide cost savings in the processing and deployment of hardware and software assets
- Technology Operations
- University Audio Visual Services - Supports and maintains audio visual equipment for classrooms and conference rooms on campus.
- Open Access Labs - Supports campus printing, workstation security compliance, VDI - apps for OAL and BYOD. Provides computer lab and facility management, hardware repair and classroom coordination. Supports UAVS camera servers and provides 3rd party app and software management.
- Unified Endpoint Management - Provides endpoint management for Windows, Apple, Android, and Linux devices. Provides OS and 3rd party app patching, workstation security compliance, and endpoint privilege management and protection.
- Tech Ops 1 - Specializes in support of Data Centers, backups and disaster recovery, advanced OS support, system support, active directory, and load balancers.
- Tech Ops 2 - Specializes in virtualization, storage, and virtualization compliance
- Tech Ops 3 - Private and Public Cloud operations, cloud compliance, Microsoft 365 and Google support
Last Modified: July 30, 2025